Privacy notice
This privacy notice outlines what personal information I collect when you interact with me or commission my services, as well as what I do with your personal information and why. If you have any queries at all, you can contact me at: hello@michellecollier.co.uk
What information I collect, use, and why
I may collect or use the following information to provide and improve products and services for clients, customers or commissioners:
- Names and contact details
- Addresses
- Gender
- Pronoun preferences
- Occupation
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
- Website user information
I may collect or use the following personal information for the operation of client, commissioner or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
I may collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or account history
- Website and app user journey information
I may collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information
- Health and safety information
- Any other personal information required to comply with legal obligations
- Safeguarding information
I may collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
My lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to (i) provide and improve products and services for clients, customers or commissioners; (in) for the operation of client, commissioner or customer accounts; (iii) for information updates or marketing purposes or (iv) on a lawful basis are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- I only ever collect data or personal information for the purpose of carrying out work commissioned by my client – this may include necessary staff\/team member details, to allow collaboration, meetings and work reviews. I may also use this information to reach out to clients from time to to time to check in and offer my services. Any data collected through the use of my website is only to provide my website\/display my portfolio.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- I only ever collect data or personal information for the purpose of carrying out work commissioned by my client – this may include necessary staff\/team member details, to allow collaboration, meetings and work reviews. I may also use this information to reach out to clients from time to to time to check in and offer my services. Any data collected through the use of my website is only to provide my website\/display my portfolio.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Suppliers and service providers (e.g. WordPress website analytics)
How long we keep information
I keep information for a period of six years + 1 (current year). This is to (i) enable my financial records to be compliant with HMRC’s tax and recording requirements, (ii) comply with my insurance policies and (ii) comply with client contractual obligations and evidence delivery of work (under the Limitation Act 1980). Marketing and contact data may be retained until you unsubscribe or withdraw consent.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
- WordPress – for the purpose of providing this website (see cookies notice also)
- Google – for the purpose of providing email correspondence and document storage and collaboration.
- HMRC – for the purpose of financial reporting and any necessary investigation under law.
- Monzo – for the purpose of business banking, paying suppliers and receiving client funds.
Others we may share personal information with as and when required
- Regulatory authorities
- Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google
Category of recipient: Cloud storage and email provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: DPAs (Workspace), EU consent policy, encryption in transit. For more info visit: https://cloud.google.com/privacy/gdpr
Organisation name: WordPress
Category of recipient: Website provider
Please see WordPress/Automattic Privacy policy for more info on how your data is processed: https://automattic.com/privacy-notice/
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website:https://www.ico.org.uk/make-a-complaint
Last updated: 1/3/2026
Michelle Collier | Writer, Artist, Narrative Designer 